Contact Us

URGENT CONTACT INFO

Report a lost or stolen DEBIT card:
800-236-2442

Report a lost or stolen CREDIT card:
800-558-3424

Report suspicious or fraudulent activity DURING business hours:
816-931-4060

NOTE: When you call, please be prepared to share your name as it appears on your Mastercard^® debit card, and your social security number. You should NOT be asked to share your PIN.

Report suspicious or fraudulent activity AFTER business hours:
Contact Us form

We currently offer five locations at which you can receive an instant issue, temporary debit card if you lose your card. These locations are designated with an * on our locations page.

CCB's Routing Number
101001306

Find the Nearest Location
(Hours, addresses, phone #'s, ATM locations)

Contact us during business hours:

816-931-4060 for deposit accounts, online banking, debit cards and most other departments.

Mon-Fri 8am — 5:30pm, Sat 8am — 1pm.

Or, send us a message via our online contact form.

Contact us after business hours:

855-259-3192 for personal online banking support.

Mon-Fri 5:30pm — 8am, Sat 1pm — Mon 8am.

To contact us about general account and debit card inquiries, please send us a message via our online contact form.

Credit Cards (Visa or American Express):

800-558-3424 to report a lost or stolen credit card.

To reach Cardmember Services via email, login to your credit card account and click message.

866-552-8855 for business credit card issues.