REMINDER: CCB does not request personal information by text message, email or automated/unsolicited phone calls.

Make sure you type in our website address correctly (www.CountryClubBank.com) to avoid landing on an illegitimate website.

 

Country Club Bank

Contact / Contact Us

contact country club bank

Thank you for your interest in Country Club Bank. Our associates are happy to assist you with any questions.

Visit Us

Please visit any of our financial centers

Contact Us

Business Hours

To Call for assistance with deposit accounts, online banking and debit cards during business hours:
816-751-1408 (Mon.-Fri.) 8 am – 5:30 pm, Sat. 9 am – 1 pm

To Call all departments during business hours:
816-931-4060 (Mon.-Fri.) 8 am – 5:30 pm, Sat. 9 am – 1 pm

To Call and report a lost or stolen debit card at any time: 800-236-2442.

Email: Send your questions via a secure electronic form.

After Hours

To Call for personal online banking support only:
855-259-3192 (Mon.-Fri.) 5:30 pm – 8 am, Sat. 1 pm – Mon. 8 am

To Call and report a lost or stolen debit card at any time call: 800-236-2442

After hours support for declined debit cards and other issues:

Email: Send your questions via a secure electronic form.

Credit Cards (Visa or American Express)

To report a lost or stolen credit card at any time call 800-558-3424.

To reach Cardmember Service via email, login to your credit card account and click Messages.

For Business Credit Card issues, Call 866-522-8855.

Report Suspicious or Fraudulent Activity

Business Hours

816-931-4060 (Mon.-Fri.) 8 am – 5:30 pm, Sat. 9 am – 1 pm

After Hours

(Mon.-Fri.) 5:30pm – 8 am, Sat. 1 pm – Mon. 8 am

Email: Send your questions via a secure electronic form.

Important! Emails that are sent using any method other than our secure electronic form are sent over a non-secure network. Do not include confidential personal information (i.e., account numbers, Social Security Numbers, etc.). Whenever possible, please send your questions via our secure electronic form.

To report a lost or stolen debit card at any time call: 800-236-2442.

Report a Lost or Stolen Debit Card

At Country Club Bank, your security is our priority. If your MasterMoney® debit card is lost, stolen or declined, call the number below immediately and we'll work to resolve any issues.

To report a lost or stolen debit card at any time call 800-236-2442.

Or call us during business hours:

816-931-4060 (Mon.-Fri.) 8 am – 5:30 pm, Sat. 9 am – 1 pm

Email: Send your questions via a secure electronic form.

When you call, please be prepared to share your name as it appears on your MasterMoney® debit card, and your social security number. You should NOT be asked to share your security or PIN number.

We currently offer five locations at which you can receive an instant issue, temporary debit card in the event that you lose your card. These locations are designated with an * on our Locations Page.

Report a Lost or Stolen Credit Card (Visa or American Express)

To report a lost or stolen credit card at any time call 800-558-3424.

To reach Cardmember Service via email, login to your credit card account and click Messages.

For Business Credit Card issues, Call 866-522-8855.

Member FDIC
Trust, Investment and Insurance products and Services:
  • Are Not Insured by the FDIC or any other federal government agency.
  • Are Not deposits of, nor guaranteed by, the Bank or any Bank affiliate.
  • May lose value.